Posted: 17 September
Offer description
Customer Service Representative
We are seeking a skilled and customer-focused professional to handle customer inquiries, process sales, and maintain accurate records.
* Assist customers with product information, pricing, and order updates in-store and over the phone.
* Prepare quotations and process invoices efficiently.
* Manage orders from start to finish, including stock checks and coordinating with the logistics team.
* Maintain up-to-date product knowledge and provide informed advice to customers.
* Support the sales and retail teams with administrative and operational tasks.
* Handle customer complaints or queries in a professional manner.
The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong passion for delivering exceptional customer service.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Ability to maintain confidentiality and handle sensitive information.
* Basic computer skills and proficiency in Microsoft Office.
