We're looking for sincere and capable individuals to join our Customer Service team at laya healthcare.
Based in our Little Island, Cork office with hybrid working available, this full-time role offers a dynamic, supportive environment where no two days are the same.
You'll assist members across various channels, handle queries and complaints, manage payments, and help improve the customer experience.
If you're passionate about helping others, thrive in a fast-paced setting, and want to grow your career, we'd love to hear from you.
The role:
* Support our members enquiries, evaluate situations and respond appropriately through all contact channels
* Record and respond to all complaints to ensure that complaints are dealt with in a timely manner, and to ensure that all complaints and the remedial action taken in accordance with guidelines set out within the Consumer Protection Code
* Ensure computer records reflect up to date communications with the member
* Ensure that members payment methods are accurate, and all transactions recorded on individual or Group accounts to reflect billing changes
* To sell laya healthcare products to individuals and groups and to ensure follow up action to each sale, in accordance with Sales Procedures
* To enrol members on the Avondhu system and to ensure members details are entered correctly
* To achieve required CX standards across all interactions on all our channels
* Carry out credit control in instances where monies are outstanding
* To identify and to contribute to continuous improvements in working practices and customer care
* To undertake all duties required to develop and maintain Customer Service, and any other duties requested in order to fulfil the needs of the business
Eligibility:
* Minimum of Leaving Certificate or equivalent is desirable
* Third level qualification also desirable but not essential
* Experience involving client contact or customer service in the insurance industry
* Excellent verbal and written communication skills are essential for this role. This role would suit a sincere and capable individual
* You will enjoy learning and be keen to participate in the company's success