Urgently Required Service Co-Ordinator (BH-****)
Location: Dublin 12, Ireland | Sector: Admin & Secretarial | Salary: Excellent Salary + package
Job Type: Permanent – Full time
As an office-based employee, you will be responsible, reliable, punctual and trustworthy.
You will represent the company in a professional and supportive manner, developing positive working relationships with our customers as well as co-workers.
Responsibilities
Cover service inbox of calls placed by customers by e-mail or phone
Be point of contact with customers and service technicians to gather as much information as possible regarding service issue
Efficient route planning of the area's engineers using the available software to maximize efficiency and reduce travel time
Schedule labour in geographic areas – reactive calls and Planned Preventative Maintenance
Administration regarding customer specific subjects – using customer portals where required
Follow up all service calls to close off or prepare quotations for further work
Contact suppliers – spare parts ordering, dealing with suppliers to obtain pricing of parts and estimated delivery dates
Liaise with Warehouse Operator regarding spare parts availability and having spare parts ready and available in advance of Engineers visiting customer sites
Other service-related tasks
Part of Out of Hours On-Call Service Escalation Team
Requirements
Excellent communication and interpersonal skills.
Dealing with difficult customers will be required
Ability to work in a fast-paced environment and to tight deadlines
Ability to multi-task
Works well under pressure – with customers and other Assa Abloy Staff
Good geographic knowledge of Ireland
Excellent administration skills and attention to detail
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