Who are we?Templeogue Medical Centre is a primary care centre owned by Dr Ahmed AjinaWho are we looking for?A medical receptionistTheir core responsibility is to empower and assist our patients in accessing the vital services they require for Dr Ahmed's surgery. Detailed below are the expectations of the role. This is not an exhaustive list and is subject to change as demands on the company change. Performance Management Appraisals will reflect performance on the below.Hours and location:Location: 1A Orwell Park Heights, Templeogue, Dublin, D6W AD14Flexibility is required, Monday-SundayHours: minimum 9 hours per weekShift is as follows: 3:00pm-8:00pm Wednesdays, 10:00am-2:00pm SaturdaysStart date: Immediate startWhat are my responsibilities? Handle complex queries received via email or phone.Fulfilment of customer bookings, payments, rescheduling and cancellations for both Dr Ahmed and Allied Health consultations.Working in Dr Ahmed's Surgery supporting his team, greeting patients and visitors in a friendly and professional manner, and providing assistance with inquiries, appointment scheduling, and with the registration process.Collect and verify patient demographic and insurance information during the registration process and update electronic medical records accordingly. Verify patient insurance coverage, obtain pre-authorisations as needed, and assist patients with understanding their insurance benefits and coverage options.Assist patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial arrangements as necessary.Communicate with patients via phone, email, or in person (in clinic) to provide appointment reminders, follow-up instructions, treatment plans, test results, and other relevant information using the case management system to record results.Provide general administrative support as and when required to our clinicians keeping our patient management system updated at all times.What qualifications & experience do I need? Previous experience in a customer service role preferred.Strong communication and interpersonal skills, with the ability to interact effectively with patients, clinicians and third parties.Excellent organisational and multitasking abilities, with attention to detail and accuracy.Proficiency in using computerised systems for scheduling, billing, and electronic medical records.Ability to work independently as well as part of a team in a fast-paced environment