Responsibilities
* Provide phone and email based problem solving and fault finding support for installers and customers
* Generating cases via CRM to track and resolve customer enquiries
* Answering technical product enquiries
* Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
* Developing, updating and managing technical documentation for commissioning of our products
* Assist in developing the technical support process of the business
* Assist in Sales Exhibitions and Trade Fairs
* Liaise with Technical Support International Team
Qualifications
* Relevant qualification in electronic engineering and renewable energy equivalent, Direct Solar and power generation Industry experience an advantage
* Solid technical understanding of inverters and battaries products, Solutions based mindset
* Eagerness to support customers as required, Strong work ethic
* Experience in a role which required inter department communication and coordination an advantage, Ability to work autonomously as well as part of a team
* Professional English language skill is must,
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