Join Musgrave – A Legacy of Innovation, Community, and Excellence
Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation.
We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace.
By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve.
We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our
Supervalu Loyaltyteam as aCRM Administrator.
What you'll be doing:
Provide administrative support to the CRM Team including the creation of retailer communications (PComms, Retailer Key messages) and ensuring our customer care teams are fully briefed on all monthly Real Reward Money Off events.
Management of the ServiceNow system, handling customer and retailer queries relating to the CRM events and ensuring SLAs set by the business are adhered to.
Call calibration with our call center partners Fexco.
Strong customer and retailer service experience with a solution focused approach when dealing with queries from Retailers and Customers relating to Real Rewards Money Off events.
Supporting on the delivery of the end-to-end CRM process with the focus on proofing of all Real Rewards Money Off vouchers and coupons prior to activation.
Working in partnership with the relevant teams to ensure the various CRM vouchers are active on the system & scanning at the tills.
Becoming familiar with and using the CRM campaign software to check customer data applied.
Liaising with the Elevate team and other relevant stakeholders to ensure supplier coupon information associated with offers are valid, accurate and up-to date.
Responsible for the creation of these offers on the PPS platform.
Development and maintenance of trackers to ensure that the CRM team are kept fully briefed on the plan for every element of each campaign.
Processing of all supplier purchase orders and retailer charge outs relating to our Real Rewards CRM events in a timely manner.
Monthly evaluations to ensure all are closed out.
What we are looking for:
A minimum of 3 years' in a fast-paced administrative role
Exceptionally detail orientated with a right first-time approach
Committed to delivering work of the highest standard and accuracy
A high level of competency in MS Office suite and in particular advanced Excel skills e.g. Vlookups, Pivot Tables is essential.
Good verbal and written communication skills and an ability to liaise between business and technical professionals and external data providers.
Ability to adapt to a varied workload, prioritise and to work independently as well as being part of a team.
Strong customer and retailer service experience.
Solution focused approach when dealing with queries from Retailers and Customers relating to Real Rewards Money Off events.
Conscientious approach to the safeguarding of all consumer data in line with GDPR standards.
Flexibility in working hours at key periods during the year will be required.
Why Musgrave:
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
Innovation Focus: Be part of a company that values forward-thinking solutions
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates.
If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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