Our Dublin Phoenix Park hotel is just a short distance from two very different attractions - the Dunsink Observatory, where you can learn about the stars, and the National Aquatic Centre, with its pools and waterslides.From our hotel, you're just a short trip from the famous pubs of Dublin. Enjoy the craic and a pint of Guinness at the world-famous brewery or marvel at the wild and exotic animals at Dublin Zoo.All rooms feature a comfy king size bed with four plump pillows and a cosy duvet. Guests can enjoy a wide variety of food and drink choices within a short car journey from the hotel.Department: Front OfficeResponsible to: General ManagerCustomer CareTo ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stayTo anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfactionTo assist guests at all times.To become fully aware of 100% guest satisfaction and to implement agreed practices at all times.To ensure all guest queries are handled promptly and efficiently.To use initiative in relation to the speedy resolution of guests queries or problemsTo report on all guest feedback to a ManagerTo reflect and enhance the hotels mission statement and objectives in all activitiesTo ensure all departmental checklists are completed and checked by supervisor before going of duty.Assist in improving results of customer services indices where necessaryTo carry out departmental standards in accordance with the SOP manualTo ensure hotel standards are achieved at all timesTo assist in ensuring that standards are maintainedTo wear agreed uniform and to maintain uniform according to the agreed standard.To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all timesTo accept flexible work schedule necessary for uninterrupted service to Hotel guests..To provide support where necessary in other areas of the HotelTo give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needsTo ensure all GDPR and PCI policies and procedures are followed.The Successful CandidateWill have previous hotel experience, in a front office, reservation, sales and/or conference & events role.Excellent communication skills.Have a genuine passion delivering the highest standards in customer service, striving the meet and surpass our guests expectations.Be target driven and ambitious to achieve goals.Have exceptional organizational skillsThis is an excellent opportunity for a hospitality professional seeking development in their career. Excellent terms and conditions will be offered to the successful candidate.Please note: All job offers are subject to two successful references and ongoing Garda Vetting.SkillsAdmin Hospitality Customer Service