About the Company Claims Handler About the Role The duties and responsibilities of the role of the Claims Handler will include but will not be limited to: Responsibilities Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.
Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claims.
Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
Negotiating settlements of claims in a professional and fair manner with all interested parties.
Handling an assigned workload of claims through to final settlement.
Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.
Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA's.
Carrying out such duties as management may require from time to time.
Qualifications A minimum of two years claims handling is essential.
APA/Grandfathered status, ideally working towards CIP.
Required Skills Customer-focused and ability to agree 'win-win' situations.
Methodical & structured approach to work demonstrating good problem-solving skills.
Excellent negotiation and decision-making skills.
Ability to work on own initiative.
Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.
Excellent communication & telephone skills.
The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.
Preferred Skills None specified.
Pay range and compensation package Annual performance related bonus.
Hybrid work model.
Equal Opportunity Statement We are committed to diversity and inclusivity.