About the Company
Claims Handler
About the Role
The duties and responsibilities of the role of the Claims Handler will include but will not be limited to:
Responsibilities
* Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.
* Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claims.
* Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
* Negotiating settlements of claims in a professional and fair manner with all interested parties.
* Handling an assigned workload of claims through to final settlement.
* Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.
* Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA's.
* Carrying out such duties as management may require from time to time.
Qualifications
* A minimum of two years claims handling is essential.
* APA/Grandfathered status, ideally working towards CIP.
Required Skills
* Customer-focused and ability to agree 'win-win' situations.
* Methodical & structured approach to work demonstrating good problem-solving skills.
* Excellent negotiation and decision-making skills.
* Ability to work on own initiative.
* Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.
* Excellent communication & telephone skills.
* The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.
Preferred Skills
None specified.
Pay range and compensation package
* Annual performance related bonus.
* Hybrid work model.
Equal Opportunity Statement
We are committed to diversity and inclusivity.