Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
Job Description
Major Duties and Responsibilities:
* Strengthen relationships with existing house accounts.
* Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
* Understand customers' business and strategy and our role with the customer.
* Ensure customer satisfaction and follow up.
* Communicate service issues to Department Managers/Supervisors.
* Action items lists maintained and updated weekly for follow up items.
* Identify opportunities and grow business from existing house accounts.
* 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
* Assist with collections when needed.
* Manage client profiles - separated out by location.
* Build territory maps showing number of accounts located in each city – update monthly.
* Teamsell input & management for significant calls.
* Fluent in EI systems and demos in order to provide technical updates to LAM accounts.
* Involve sales and operations at appropriate times.
* Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
* Turn major business opportunities and proposals over to Sales and operational issues to Ops.
* Management of Business Reviews – goal is to have a minimum of one per account per year.
* Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
* Assume lead responsibility for the efficient delivery of all local (branch) services.
* Assist, and if needed, spearhead problem resolution for issues outside of local branch.
* Ensure that a functioning and agreed upon invoicing - payment process is in place.
* Meet with the local customer to maintain customer information and satisfaction.
* Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Qualifications
Requirements- Skills, Education, Experience:
* High school degree or equivalent business qualifications.
* Minimum two years Expeditors/industry experience.
* Ability to create/write customer requirements clearly for use by other Expeditor employees.
* Knowledge of required Expeditors operating systems as well as PC skills including word processing.
* Demonstrated customer service skills and proven interpersonal skills.
* Level one Account Management certification.
* Level one Sales certification.
Expeditors offers excellent benefits.
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