Leisure Centre Assistant
You will work with the Leisure Centre team to ensure achievement of strategic departmental goals, especially in the area of member and guest satisfaction, membership renewals and overall experience. To be prepared to work all shifts and duties within the department to create a fully multi-skilled and productive Leisure Centre team.
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
* Maintain the highest levels of personal hygiene to comply with departmental grooming standards
* Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
* Prepare the leisure centre area with all items required to deliver a high quality customer experience.
* Greet members/guests in a welcoming manner
* Deliver a customer service experience that is warm, personal and engaging.
* Actively inform members/guests of promotions, new activities or classes that are available
• Assist in the documentation of all quality standards and the adherence to these standards at all times.
* Value the importance of teamwork showing respect for all members.
* Maintain a close working relationship with the Hotel Team and other associated departments.
* Strive to have a complete knowledge of all elements of the leisure centre in order to communicate comprehensively this product to the guest.
* Maximise revenue opportunities through effective customer service and selling practices
* Make recommendations to members/guests regarding their personal fitness requirements.
* Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment and to carry out extra duties such as deep cleaning as required.
• Ensure compliance, at all times, of all relevant legislation
* Adhere to all purchasing and stock control systems and procedures in place.
• Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.
* Complete any reasonable task that is given to you by your supervisor without complaint or question.
* Respect members/guests and colleagues' privacy and regard all information as confidential.
* Actively monitor the hotel's communication channels for updates and information such as Beekeeper and notice boards
* To assist with other departments when needed, e.g. tray service for rooms and helping with heavy luggage
Job Type: Part-time
Pay: From €13.70 per hour
Expected hours: 20 – 39 per week
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* Food allowance
* On-site parking
Work Location: In person