We're looking for aproactive, skilled, and tech-savvy Remote IT Technicianto join our growing IT team In this fully remote role, you'll provide technical support to employees and clients, troubleshoot hardware and software issues, and ensure smooth IT operations across our organization — all from the comfort of your home.What You'll Do:Provide first- and second-level IT support remotely via email, chat, and video callsTroubleshoot and resolve hardware, software, and network-related issues efficientlyInstall, configure, and maintain computer systems, applications, and peripheralsManage user accounts, permissions, and access controls through Active Directory or similar platformsMonitor system performance, backups, and security complianceDocument support requests, solutions, and technical procedures in ticketing systems (e.g., Zendesk, Jira, Freshdesk)Assist with onboarding/offboarding processes and provide user trainingCollaborate with internal IT teams to escalate complex issues and implement improvementsWhat We're Looking For:2+ years of experience in IT support, helpdesk, or technical support rolesStrong knowledge of Windows, macOS, and common productivity tools (Microsoft 365, Google Workspace)Basic networking knowledge (TCP/IP, DNS, VPN, routers, firewalls)Experience with remote support tools and ticketing systemsExcellent problem-solving skills and ability to communicate technical issues clearly to non-technical usersSelf-motivated and able to work independently in a remote settingIT certifications such as CompTIA A+, Network+, or Microsoft Certified are a plusWhy Join Us: 100% remote role — work from anywhere with a stable internet connection Be part of a global, collaborative, and innovative IT team Career growth through training, certifications, and hands-on technical experience Competitive compensation and flexible working hours Supportive culture that values teamwork, learning, and continuous improvementIf you're a tech professional who loves solving problems and delivering excellent IT support, we'd love to hear from you Apply now or reach out directly to learn more about joining our remote IT team.