Job Summary
As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs.
What You Need To Know About The Role
At PayPal, the Technical Account Management team delivers great technical experiences for our customers, merchants, and partners. Our customer‑centric team brings creative and technical skills together to achieve outcomes for our customers across the globe.
Essential Responsibilities
Manage and close deals from a technical and operational requirements perspective
Partner with Enterprise merchants through discovery and consulting sessions
Implement product demos and proof of concepts
Diagram systems connections and flow of data
Advocate for customer needs to overcome adoption blockers
Installation and configuration of payment APIs and commerce products
Communicate major technical issues to merchants
Consult with merchants and internal teams on integration best practices
Minimum Qualifications
5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
You’ll join our Global Technical Account Management team and work alongside peers in Global Technical Support, Enterprise Servicing, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.
Your day-to-day
Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.
Consult with merchants and internal teams on customer experience improvements and best practices.
Build strong relationships to help merchants be successful now and into the future.
Learn new skills, technologies, and tools to grow personally and professionally.
What do you need to bring?
You’re curious and enjoy solving problems to get to the root cause of an issue.
You love being a customer champion and show this with your empathy and advocacy.
You’re technically minded, with a proven track record of adopting and mastering new technologies and tools.
You’re a confident communicator – equally comfortable speaking to a merchant CEO, CTO, or development team.
You have a demonstrated knowledge of web technologies and are willing to learn new languages and services like JavaScript, PHP, Java, REST, GraphQL, SQL and more.
You have a working knowledge of monitoring and troubleshooting tools or are willing to learn tools like Splunk, Datadog, etc.
You bring your real self to work and add to our already diverse culture.
You’re well‑organised and self‑motivated, enjoying the flexibility of working independently while being supported by your team.
You’re prepared to be on call to assist with out‑of‑business‑hours escalations, while maintaining a healthy work‑life balance by collaborating with other support teams.
You have relevant customer‑facing, technical work experience – maybe even a degree.
Benefits
At PayPal, we’re committed to building an equitable and inclusive global economy. We offer comprehensive, choice‑based programs to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
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