Role Overview The Global Delivery Leader will own the strategy, architecture, and global execution of Inter Systems' cloud-native Service Delivery Platform.
This platform—built on Kubernetes and Spectro Cloud—underpins all Saa S and Managed Services delivery for Inter Systems IRIS and the broader portfolio across private datacenters and public cloud providers. This role is accountable for leading globally distributed engineering and operations teams that design, build, and run a highly available, secure, and scalable platform spanning Inter Systems datacenters, AWS, Azure, and GCP.
The Director will be responsible not only for operational excellence, but also for the cloud architecture, automation frameworks and software-driven operational model required to deliver IRIS as a truly global, cloud-native managed service. Key Responsibilities Platform Ownership & Cloud Architecture Own the end-to-end architecture and global operation of the Inter Systems Service Delivery Platform, spanning Spectro Cloud, Kubernetes, Cilium, Helm, and multi-cloud infrastructure services. Define and evolve a cloud-first reference architecture supporting consistent, secure, and resilient service delivery across Inter Systems datacenters and public cloud regions. Act as the senior technical authority for Kubernetes platform strategy, multi-cloud design, and runtime operational patterns. Engineering-Led Operations & Automation Drive a platform engineering and SRE operating model, where infrastructure and operations are delivered through software, automation, and repeatable pipelines. Establish Infrastructure as Code (Ia C) standards and practices using Terraform, Helm, and Git Ops-based workflows to ensure deterministic, auditable platform deployments. Partner with Product Engineering and Cloud Engineering to define CI/CD pipelines, deployment automation, and lifecycle management for IRIS and supporting services. Ensure platform changes are engineered, tested, versioned, and rolled out with the same rigor as application software. Reliability, Scale & Observability Define and enforce service-level objectives (SLOs), error budgets, and operational KPIs across regions and clouds. Lead the evolution of observability and telemetry using Coralogix and complementary tooling to enable full-stack visibility, proactive detection, and automated remediation. Establish mature incident response, problem management, and continuous improvement processes aligned with SRE best practices. Security, Compliance & Risk Partner with Global Security, Compliance, and Risk teams to ensure platform architecture and operations meet regulatory, data protection, and access control requirements. Ensure security is embedded by design across Kubernetes, cloud infrastructure, CI/CD pipelines, and operational tooling. Financial Stewardship & Growth Enablement Own capacity planning, scaling strategies, and cross-cloud cost management, balancing reliability, performance, and financial efficiency. Enable rapid global growth of Managed Services and Saa S offerings through standardized, scalable platform capabilities. Leadership & Organizational Development Lead and grow a globally distributed organization of platform engineers, SREs, and operations leaders. Build a culture of accountability, technical excellence, and continuous learning. Serve as a senior leader within Managed Services, influencing cross-functional strategy and representing platform operations at the executive level. Qualifications & Experience Required15+ years of experience in cloud infrastructure, platform engineering, SRE, or large-scale distributed systems, including senior leadership roles with global scope. Proven success designing and operating Kubernetes-based platforms at enterprise or Saa S scale, supporting mission-critical customer workloads. Deep hands-on experience with AWS, Azure, and/or GCP, including networking, compute, storage, identity, and security architectures. Strong background in Infrastructure as Code and automation, with practical experience using Terraform, Helm, Git Ops, and CI/CD platforms. Demonstrated ability to lead organizations that build software to operate infrastructure (platform engineering mindset). Experience with observability ecosystems such as Coralogix, Datadog, Prometheus, Grafana, or equivalent. Strong understanding of high availability, disaster recovery, multi-region design, and data platform operations. Track record of leading large, globally distributed teams and driving operational transformation. Exceptional communication and executive presence, with the ability to influence across engineering, product, security, and leadership teams. Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience.
About Inter Systems Inter Systems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries.
Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways.
Established in 1978, Inter Systems is committed to excellence through its 24×7 support for customers and partners around the world.
Privately held and headquartered in Boston, Massachusetts, Inter Systems has 38 offices in 28 countries worldwide.
For more information, please visit