Join to apply for the Helpdesk Support Engineer (L2) role at Nostra
Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should; I.T., networks, systems and cybersecurity are generally not something they have time to consider, and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.
This exciting contractor (day rate) position will be based for 12 to 24 months on‑site with the wider ICT support and Infrastructure team with one of our public sector customers in Dublin City Centre.
Role
Helpdesk Support Engineer (L2)
Responsibilities
Providing end-user support for PC and peripheral hardware and software issues.
Setting up new hardware for end users.
Installation of application software packages, drivers etc.
Installing and configuring desktop software operating systems and applications.
Deploying PC/Laptop images and installing software patches.
Record, update and track all user issues/requests and correspondence in the ticketing system.
Troubleshooting user connectivity and peripheral issues (e.g., network problems, Wi‑Fi connectivity, printing/plotting, password issues, rights issues, etc.).
Dealing with user issues face‑to‑face at the walk‑up kiosk, when required.
Providing support to the large mobile phone estate.
Requirements
Minimum 3 years’ experience in helpdesk remote support & onsite support environment.
Strong working knowledge and hands‑on experience in setting up, configuring and managing PCs, notebooks, peripherals (e.g. scanners) in a MS Windows 11 environment.
Expert knowledge of PC imaging technologies.
Strong understanding of Microsoft Active Directory.
Strong working experience with O365.
Strong working knowledge and hands‑on experience in installing software packages.
Strong knowledge and hands‑on experience in troubleshooting network/Wi‑Fi connectivity issues, including physical networking (e.g. cabling and protocols such as Ethernet and TCP/IP).
Strong working knowledge and hands‑on experience in supporting network printers/plotters in a Managed Print Service (MPS) environment.
Working knowledge of client‑based video conferencing.
Working knowledge of Baramundi unified endpoint management system or similar.
Strong experience supporting remote users using remote management software such as Dameware/TeamViewer or similar.
Experience supporting remote users with single‑sign‑on and two‑factor authentication.
Certifications CompTIA A+, CompTIA Networking+, MCSA, O365 are a distinct advantage.
At Nostra we value our people. We are a passionate team committed to doing our best—our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal‑opportunity employer committed to diversity and inclusion.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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