Overview
Business Campus, M11, Wexford Road, Gorey, Co. Wexford, Y25 A8H2
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.
Responsibilities
Training to become a Service Desk Assistant, the participant will learn various tasks including using ticketing software to answer support calls, log activity tickets, and provide first-level support. The participant will also develop customer care skills, learn how to ensure customer expectations are met, and enjoy learning about different aspects of technical support.
Formal Training: Acknowledge and provide first-level support for all new calls in ConnectWise, log all tickets, and answer incoming support calls. Provide first-level support to our existing customer base remotely across all disciplines. Ensure that customer expectations are met or exceeded. Work on scheduled calls as assigned by the service coordinator. Provide call-back support for overflow calls during busy periods.
Informal Training: Communication skills, teamwork.
* Sector: information and communication
Career Level
* Not Required
Candidate Requirements
Essential
* Minimum Experienced Required (Years): 0
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