We are seeking a highly skilled Field Service Engineer to join our team at Collins McNicholas Recruitment. Our client is a leading provider of advanced technology solutions within the entertainment industry.
They specialize in offering a wide range of innovative products, including lottery terminals and associated equipment. With a strong commitment to delivering exceptional customer support and high-quality engineering services, our client collaborates with both local and international partners to enhance operational efficiency and system performance.
About the Role:
As a Field Service Engineer, you will be an integral part of the engineering team, working to meet production and customer needs.
* Collaborate with the local Engineering and Repair Centre team on testing, fault finding, and debugging of terminals and modules.
* Travel internationally to assist with technical training, fault resolution, and repair activities at customer sites.
* Conduct on-site testing of new lottery terminal deliveries.
* Develop hardware specifications for new lottery terminal bids.
* Provide technical support and problem resolution for customers via phone.
* Train lottery customer technicians either remotely or on-site.
* Monitor terminal repair activities and analyze MTBF (Mean Time Between Failures) data.
* Create service, repair, and installation manuals for customer use.
* Support firmware testing for printers and scanners when required.
* Assist with product life cycle management for the Engineering and Materials management group.
Requirements:
To be successful in this role, you will need:
* A degree or diploma in electronics.
* A minimum of 5 years' experience in the electronics industry.
* Proficiency in computer packages and technical applications.
* The ability to work independently and as part of a collaborative team.
This is a fantastic opportunity for a skilled Field Service Engineer to join a leading provider of advanced technology solutions in the entertainment industry.