This is a high-profile role in the financial industry where you will be responsible for connecting clients with our services.
You will be working closely with internal stakeholders to provide support and training to clients on our connectivity products.
The ideal candidate will have excellent communication skills, be highly organized, and have the ability to work independently under pressure.
Responsibilities:
* Advise clients on day-to-day usage of CFS connectivity media and portal
* Provide support on their connectivity setup
* Assist clients in finding solutions to technical issues
* Train clients on CFS connectivity products
* Build trust and loyalty of customers by taking a client-centric approach
* Work with Relationship Management and IT department to improve and promote Connectivity products
* Coordinate and follow up with internal stakeholders
* Ensure up-to-date client status for stakeholders in a timely manner
* Ensure a consistent and good client experience throughout the process
Qualifications:
* Client focus is essential
* Very good organization of work and multi-tasking ability while setting right priorities
* Ability to maintain up-to-date knowledge and assume responsibility, capacity to work independently, as well under pressure, and meet deadlines
* Excellent communication and interpersonal skills
* Accuracy, curiosity, highly organized and flexible with problem-solving skills
* Interest in financial markets and open-minded approach towards IT infrastructure
* Good knowledge of MS-Office applications, analytical skills, and attention to detail
* Fluency in English (spoken and written)
* French and/or German is an asset