With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfills its promise: Your Life, Your Way
Who we’re looking for
As a Scheduling Coordinator, you should possess the following skills and experience:
* Excellent oral and written communication skills, with the ability to listen effectively.
* Ability to organise and prioritise daily, quarterly, monthly, and yearly tasks.
* Discretion, integrity, and fairness consistent with company standards, practices, policies, and procedures.
* Ability to establish good working relationships with colleagues, clients, and Caregivers.
* Proficiency in computer skills, particularly in Word and Excel.
* Professional appearance and demeanour.
* Ability to perform duties in a professional office setting.
What you’ll do
* Organise all rotas and staffing requirements (Rostering shifts).
* Monitor, mediate, and log both Client and Caregivers concerns.
* Manage and develop relationships with Caregivers and Clients.
* Encourage contact between Caregivers, Clients, and the office.
* Coordinate and maintain a complete Client service schedule using our in-house CRM system, People Planner.
* Accurately enter and maintain Client and Caregivers records.
* Record Caregivers hours and input hours into People Planner.
* Handle emergency situations decisively and effectively.
* Answer incoming calls professionally and knowledgeably.
* Participate in meetings related to Caregivers scheduling and work rotas.
* Perform any other necessary functions.
What you’ll get
* Competitive pay
* Laptops
* Training and ongoing developmental support
* Good work-life balance
For information on how Dovida processes your personal data, please see our privacy policy.
Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.
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