Deputy Claims Manager The duties and responsibilities of the role of Deputy Claims Manager will include, but will not be limited to: Handle a portfolio of claims from notification to settlement Review and support resolution of complex or high value claims Support the Claims Manager with day-to-day oversight of the team. Authorise claim payments. Act as a point of escalation for complaints. Act as a point of referral for technical queries from claims handlers. Assist with error and breach handling. Respond to internal audits and implement corrective actions where required. Assist with insurer audits and prepare relevant documentation. Monitor team workflows, service levels, and key performance indicators. Assist with onboarding and training of new claims staff. Deliver or coordinate training for the claims team. Ensure compliance with internal policies and all relevant regulatory requirements. Liaise with brokers, policyholders, solicitors, and third-party providers to progress claims. Contribute to claims reporting and identify emerging trends. Track and monitor settlement rates, recoveries, average settlement cost, average claim lifecycles and service provider cost performance; ensure results are in line with targets; assist the claims manager formulate and implement improvement plans Review and approve declinatures Deputise for the department manager in their absence Ad Hoc duties as and when required Requirements: Minimum of 10 years experience handling Commercial, Employers Liability (EL), Public Liability (PL) claims and Personal Injury Motor claims Previous managerial or leadership experience is essential Strong technical knowledge of claims handling and resolution processes Excellent communication and stakeholder management skills Ability to work under pressure, manage multiple priorities, and meet deadlines Strong attention to detail and commitment to compliance and quality standard. Previous experience in delivering claims training is an advantage Salary and Benefits Competitive salary depending on experience Company Pension Private Healthcare Package Annual Performance Bonus Hybrid work between office & home Additional AL days every 2 years of service & more