Job Overview:
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We are seeking a highly skilled and experienced IT professional to fill the role of Infrastructure Engineer. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has a strong passion for delivering exceptional technical solutions.
Key Responsibilities:
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The successful candidate will be responsible for performing routine system security checks and backups, providing level 3 IT support to local users, installing, configuring, and troubleshooting IT related software and hardware, and ensuring connectivity and compatibility between systems. Additionally, they will work with vendors/partners to resolve complex network problems, assume full ownership and responsibility of all allocated support tickets, ensure strict adherence to SLA when dealing with customer tickets/calls, develop and maintain an in-depth technical knowledge of products and services, record and maintain hardware and software inventories, site and/or server licensing and user access and security, and provide technical training to customers when a new user or system is implemented.
Requirements:
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Experience in some/all of the following is required: Management of M365(supporting Teams, Exchange, One Drive etc..) Management of MFA
Supporting and setting up Mobile Devices(MDM) Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
Good understanding of backup and restoration methods
Windows 10 configuration, operation and management
Windows Server 2012/2016/2019 administration and maintenance
Virtualisation (VMWare or Hyper-V)
Citrix Support or Administration
Professional certifications an advantage