Do you have a passion for excellent customer service and are looking for a job where you get to talk to Customers and help them on a daily basis? We are seeking someone who can dedicate their Fridays and Saturdays to working at our Clinic in Bunclody. This role is perfect for someone who thrives on interacting with and helping others.
Additionally, if you're interested in expanding your hours, we also offer the chance to work at the Carlow Business Hub on Wednesdays, should you desire.
As a Customer Service Centre Agent, you will be responsible for contacting patients to confirm their upcoming appointments. The role requires a focus on empathy, listening, customer service, and going the extra mile to ensure our patients' needs are always met.
Reporting To: Administration Manager
Key Responsibilities:
Proactively contact our patient base to confirm appointments booked, appointments bookings, appointments booked online,
Send agreed SMS follow-up, reminders, and cancellation messaging to patients whom we are unable to contact.
Ensure available appointments, following a cancellation, are filled with patients from our cancellation waiting list, whilst ensuring that all patients are communicated to in a timely and professional manner.
Skills and Experience
* Strong teamwork ethic with excellent communication skills, helping promote a culture of high efficiency and productivity.
* Strong planning and daily task organisation skills to allow for maximum output and the achievement of targets.
* Excellent communication skills to maintain a professional and personable nature when dealing with patients' complaints
* Ability to listen to patients and negotiate solutions
Job Type: Part-time
Pay: From €14.00 per hour
Expected hours: 15 – 22.50 per week
Work Location: In person