Service Coordinator Role
We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is a key position that provides a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.
Key Responsibilities:
* Manage multiple priorities, organize workload, meeting deadlines and other management requests.
* Work closely with local body shops to gather updated estimated completion dates and note quality of repair with turnaround times.
* Create purchase orders to ensure timely progression of 3rd party repairs.
* Support the workshop team with customer communication while vehicles are in service and manage the timeliness of response in the comms queues.
* Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
* Provide workshop support on loan vehicle administration relating to customer appointments.
* Collaborate with Front of House to manage parking arrangements on site.
* Manage the Loan Vehicle fleet by arranging maintenance, distribution, and returns.
* Audit Loan Vehicles and account receivables for site-specific vehicles and chase any outstanding balances.
* Support customers with queries, bookings, and education on vehicle use when required.
Requirements:
* Excellent written and oral communication skills in English.
* Exceptional Customer Service and soft skills.
* Ability to effectively prioritize and multi-task.
* Creative mindset that thinks outside the box and can invent new solutions to problems.
* Flexible schedule and shift working.
* Attention to detail and accuracy.
* Ability to work well under pressure and with a diverse range of personalities.
* Establish and maintain positive, cooperative, and working relationships.
* Excellent skills with Microsoft Office packages.
* Full valid IE driver's license for 2 or more years.