Posted: 12 July
Offer description
Key Responsibilities:
* Manage overall business operations for customers, including weekly status calls, monthly SLA reporting, business reviews, issue tracking, and cross-functional communication.
* Lead escalation management to resolve issues and de-escalate accounts, ensuring customer expectations are met to avoid escalations.
* Develop and maintain relationships at various levels within the customer's organization, including business, technical, and executive leadership.
Required Skills and Qualifications:
* Strong client focus with the ability to operate at a senior manager level
* Bachelor's degree in a technical or business discipline, or equivalent
* Good communication skills in French and English required
* Minimum 5 years of experience in software deployment projects
* Strong experience with cloud technology and data center deployment; ITIL certification preferred and PMP budget/scope management, change controls, technical leadership
Benefits:
* Tackle an active role where every day offers new challenges and opportunities for process improvement
* Join a supportive international team dedicated to global client success
* Anchored by trust, we raise the bar and own outcomes
* We strive to build an inclusive work environment that fosters collaboration, innovation, and personal growth
This is a great opportunity to become the key relationship owner for cloud managed services accounts, acting as a trusted advisor and partner. As a Cloud Service Manager (CSM), you will ensure operational health, customer satisfaction, and maximize ROI on cloud investments. We're seeking an enthusiastic, customer-centric team player with excellent communication, organizational skills, and the ability to manage complex relationships across all organizational areas from account management to engineering and support.
As a Cloud Service Manager, you will be responsible for managing overall business operations for customers. This includes weekly status calls, monthly SLA reporting, business reviews, issue tracking, and cross-functional communication. You will also lead escalation management to resolve issues and de-escalate accounts, ensuring customer expectations are met to avoid escalations.
To succeed in this role, you must have strong client focus with the ability to operate at a senior manager level. A Bachelor's degree in a technical or business discipline, or equivalent, is required. Good communication skills in French and English are necessary, and you should have minimum 5 years of experience in software deployment projects. Strong experience with cloud technology and data center deployment; ITIL certification preferred and PMP budget/scope management, change controls, technical leadership are desired.
If you're excited to make an impact and thrive in an energetic environment, we'd love to hear from you. We strive to build an inclusive work environment that fosters collaboration, innovation, and personal growth. Our proactive approach enables us to tackle active roles where every day offers new challenges and opportunities for process improvement.
Our community values anchored by trust, we raise the bar and own outcomes. Join our supportive international team dedicated to global client success and discover the rewarding experience of becoming the key relationship owner for cloud managed services accounts.
