ABOUT GREYSTARGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit JOB DESCRIPTION SUMMARYEnsures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.JOB DESCRIPTIONKey Role ResponsibilitiesActs as a role model at all times by demonstrating the core valuesProvides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-outResponds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the communitySupports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectivelyProvides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidanceManages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spillsMinor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.Investigating maintenance problems and finding solutions where possible, to include:Managing basic lock and key issues e.g. reprogramming and resetting keysInvestigating basic heating and radiator problemsInvestigating power supply problems at a basic levelFixing leaks through isolating water supplyEnsures a safe and secure environment at all times, responding to and attending safety and basic maintenance related callsResponsible for your own health and safety and that of all colleaguesReporting in the handover/security handover book all issues encountered during the nightHandles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followedMaintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessaryMaintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authoritiesMaintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.Conducts and logs room and communal area inspections as requiredDemonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested.Key RelationshipsCommunity Managers and Community TeamsRegional Operations ManagersAbout youKnowledge & QualificationsA good general education with demonstrable written and numerical skills. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.EssentialExcellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environmentSelf-starter with the ability to self-motivateA strong team player but capable of working autonomously and taking ownershipEvidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detailFluent English verbal and written communication skillsNumerical skills necessary to complete the above activitiesSelf and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audienceFlexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.