Duties and Responsibilities The principal duties and responsibilities of the Operations Support Engineer will include some or all of the following: Ensuring Transport Technology systems are operating and maintained to the highest standards. These systems currently include (but are not limited to): Automatic vehicle location (AVL) systems which includes on-bus equipment and operational reporting systems; Ticketing systems which includes on-bus equipment, station/stop based equipment, and operational reporting functions; and Real-time passenger information (RTPI) systems. Being responsible for addressing service-related issues at operator sites, including but not limited to: troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel. Being responsible for coordinating system installations and/or upgrades at NTA and customer sites,working collaboratively with suppliers andtransportoperators to actively resolve technical issues with all systems. Developing and updating documentation covering all aspects of operations support to facilitate knowledge transfer and standardise operational support interfaces and communication channels between service providers, transport operators and the NTA. Being accountable for the development, operation and maintenance of practices, processes and procedures as applicable to the operations team. Ensuring the timely and prioritised management of incident faults relating to vehicle equipment and relevant NTA back-office systems through a managed service desk. Supporting and maintaining the relationship with managers, internal stakeholders, customers, suppliers, and contractors that supply services to Transport Technology and the NTA. Managing, reporting and mitigation of risks across allTransport Technology systemsand business services. Other related tasks as assigned by the Technical Operations Manager as required from time to time. Note:The functions and responsibilities initially assigned to the positions are based on the current organisational requirements and may be changed from time to time. The persons appointed require the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of a NFQ Level 7 qualification in a relevant technical subject, preferably engineering or computing; Have a minimum of 5 years recent satisfactory experience in a technical support, development, or testing function; Have a minimum of 2 years experience in managing people or projects; Good working knowledge IT Service Management processes, to assist in the identification and resolution of issues; Demonstrated experience in developing and running service processes and procedures, preferably in accordance with a recognised service management standard (ITIL or equivalent); and Experience of stakeholder management in a complex multi-vendor IT or engineering environments. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also have: Knowledge of public transport industry and its operating models; Knowledge of software and systems design/system engineering for public transport services applications; Experience in business analysis including requirements gathering and process mapping; and A project management and/or operations management qualification.