Customer Service Specialist Job Description
As a key member of our support team, you will play a pivotal role in delivering exceptional customer experiences across various channels, including phone, email, and live chat.
Responsibilities include:
* Responding to Customer Inquiries: Addressing and resolving concerns related to orders, product information, refunds, commissions, and account issues via timely and informative responses.
* Product Complaint Resolution: Handling customer complaints professionally and efficiently while ensuring prompt resolutions that meet or exceed customer satisfaction expectations.
* Policies and Promotions Guidance: Providing clear explanations of company policies, promotions, and compensation plans to customers, ensuring they understand their rights and responsibilities.
* Knowledge Management: Maintaining up-to-date knowledge of company products, business models, and compliance guidelines to provide accurate information and support.
* Transaction Processing: Accurately documenting customer interactions and processing refunds, exchanges, and adjustments according to company procedures.
* Brand Partner Support: Assisting Brand Partners with navigation of back-office systems and understanding their earnings and orders.
* Compliance and Procedures: Adhering to company procedures and industry regulations to maintain high standards of customer service and support.