My client is seeking an experienced IT Application Support Engineer with fluent French to join their EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU.
Based in their state-of-the-art Donegal Global Delivery Centre, you’ll work in an environment where reliability, precision, and responsiveness directly impact patient care. My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.
Key Responsibilities
Provide first-line application support for healthcare systems
Log, track, and prioritize incidents using ITSM tools in line with SLAs
Perform basic troubleshooting across applications, databases, storage, and OS environments
Escalate complex issues to L2/L3 teams with clear documentation
Monitor systems and respond to alerts to prevent downtime
Maintain knowledge base documentation and support continuous improvement
Ensure compliance with healthcare data security and regulatory standards
Collaborate with infrastructure, integration, and application teams
Required Skills & Experience
Application support experience in a technical environment
Basic knowledge of Windows/Linux, databases, storage, and infrastructure
Experience with ticketing and remote support tools
Strong communication, problem-solving, and customer-service skills
French (B2+) and English (B2+)
Desirable: IT degree or certification; ITIL. Knowledge of HL7/DICOM
Salary dependent on candidate experience. Benefits: Annual Bonus Scheme. Contributory Pension. Private Medical Insurance. Life Assurance & Long-Term Disability. Employee Assistance Programme. 22 days annual leave + 10 public holidays. Continuous Learning & Development. Access to extensive training & certification resources. Lunch & Learn sessions. Additional perks including company discounts, on-site parking, and bike-to-work scheme
Based in Letterkenny, Co. Donegal. Hybrid (2-3 days onsite per week). Candidates must be eligible to work in Ireland/EU.
Interested?
For more information, please contact David Coyle at 01 635 1748 or email david@methodius.com
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