At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
About Us
We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
Our Team
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.
Principal Analyst, Technical Success Manager - EMEA
About the Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face.
Your Responsibilities
* You will work with clients to understand their programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer.
* You will drive customer adoption and optimize programs, leveraging customer usage data to deliver actionable insights and recommendations.
* You will develop deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
What We Are Looking For
* Bachelor's degree from a competitive university is preferred
* 7+ years experience working in a technical, consulting, or client-facing role
* Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
About Our Team Culture
Thrive in a team that values both independent work and collaborative projects, fostering a supportive environment for growth. Join a fun, inviting, and inclusive workplace where diverse perspectives are celebrated and everyone feels welcome. Work alongside passionate, kind, and intelligent colleagues who are dedicated to teamwork and achieving shared goals.
Our Hybrid Work Model
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.