Posted: 14h ago
The role
Quality & Continuous Improvement Co‑ordinator - UPMC Aut Even Hospital, Kilkenny
Location: Aut Even Hospital
Job type: Permanent
Overview of role
The focus of the role of Quality Coordinator is to support the hospital’s mission - “to serve our communities by providing outstanding patient care and to shape tomorrow’s health system through clinical and technological innovation, research and education”. The Quality Coordinator will be responsible for supporting the quality function within the hospital and will work closely with the wider UPMC Quality function, clinical and support teams and Senior leadership team. The Quality Coordinator will support management with JCI accreditation and HIQA compliance within the hospital and will be responsible for ensuring and coordinating all aspects of evidential compliance in the form of policies & procedures, KPIs, QIPs, audits, tracers and data collection. This position is responsible for contributing to hospital‑wide and departmental quality initiatives. This involves performing the assessment and analysis of operations and processes.
Primary Duties and Responsibilities
Work in collaboration with the General Manager, Director of Nursing and Quality Manager in the development of the hospital quality improvement/quality assurance programme.
Assist in coordinating JCI accreditation and HIQA compliance and licensing process.
Assure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost and service outcomes.
Liaise with Administrators, Department Heads, Managers and committees to identify quality improvement projects and lead or co‑facilitate the finalisation and advance of project goals.
Effectively communicate improvements that are made to work teams, staff, managers and administrators throughout the organisation.
Be accountable for the quality of the service provided, including customer service and technical aspects.
Manage, investigate and conclude audits and reports on patient and customer complaints, compliments.
Manage, organise and report on patient experience feedback.
Support the Management team in the implementation of initiatives aimed at ongoing service development and improvement by fostering a high level of morale among staff while ensuring effective communication.
Coordinate and support the development and implementation of operational policies, protocols and guidelines to ensure optimum utilisation of resources and systematic audit of such usage.
Co‑coordinate and support quality improvement projects within teams using quality improvement science and methodologies.
Manage day‑to‑day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
Schedule meetings, follow up on agreed actions and maintain minutes.
Provide updates to demonstrate working to agreed programme plan.
Produce individual workplans to ensure activities are on track with agreed programme.
Effectively coordinate the assessment of current operational processes at UPMC facilities as directed by the Quality Manager.
Assist with policy development and review including document control management.
Assist with staff education and training on quality improvement and risk management projects and tools.
Committee participation as required to promote quality, patient safety, innovation and risk management activities.
Maintain accountability for ongoing self‑development activities, especially related to presentation facilitation, change management and the application of quality improvement activities.
Any other duties that may be assigned from time to time by Hospital Management.
Lean
Lead, facilitate and participate in lean projects with all disciplines and departments of the hospital.
Support and participate with others to problem solve and continuously improve with lean tools and techniques.
Attend/participate on‑site training as required.
Personnel
Follow dress code policy reference.
General
Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager, deputy or nurse management.
Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required by the organisation.
Respect the organisational values of the hospital.
Quality & Safety – Safe Culture
Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.
Work with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
Initiate, participate in and evaluate audits according to JCI, Hospital policy and Lean requirements under the guidance and support of an audit lead.
Health & Safety
UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person affected by their acts or omissions.
Co‑operate with UPMC to ensure safety, health and welfare at work and report any potentially dangerous incidents.
Attend an education session on Fire Health & Safety annually.
Information Governance
During employment you may have access to medical or personal patient or staff information. Such records and information are strictly confidential and may not be divulged except under authorised instruction.
Records must never be left in a manner that unauthorised persons can access them and must be kept in safe custody when no longer required.
Qualifications & Experience
Received or currently undergoing a qualification in Quality in Healthcare (Degree or equivalent).
5 years experience in a similar role or healthcare setting.
Demonstrate a high level of knowledge of developments within healthcare quality.
Excellent IT skills: MS Office (Teams, Word, Excel, PowerPoint) and email system competency.
Knowledge of applying standards to practice, quality improvement process and quality and safety frameworks.
Experience in applying standardisation to practice/process.
Prior management or project management skills demonstrating the incumbent’s ability to plan, implement and manage complex projects.
Knowledge of information systems and process improvement techniques.
Data management and analysis expertise, especially Excel.
Salary: €32,692.00 - €47,574.00 per annum based on a 39hr work week.
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards programme that is market competitive and fair, providing growth opportunities for all colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan. Company‑funded Death in Service Benefit x 3 times. Critical illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
Work‑Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people‑focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world‑class care across continents through its UPMC International division – an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
In Ireland UPMC has provided high‑quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork and Mayo.
UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
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