Role: Aftersales Service Manager
Location: Laois
Job Type: Permanent - Full time
Salary: Negotiable Depending on Experience
At Elk Recruitment, we are looking for a drivenAftersales Service Manager within the Engineering industry to join our client’s growing team based in County Laois. This is a fantastic opportunity for an experiencedAftersales Service Manager to make a real impact in an innovative and growing organization.
What’s on Offer:
* Negotiable salary depending on experience
* Company Vehicle
Your new role includes:
* Leading and managing 3 Account Managers and working closely with the Operations Team to ensure customer demands are being met.
* Developing and implementing aftersales service strategies that align with company goals and customer needs.
* Handle escalated customer complaints and coordinate resolutions to optimize customer experiences.
* Managing reactive callouts and planned maintenance visit function of the company
* Prepare regular reports on aftersales service performance and present findings to senior management.
Experience you need:
* Proven experience in aftersales service management or a similar role.
* Strong leadership skills with the ability to motivate and manage a team effectively.
* Excellent communication and interpersonal skills to build relationships with customers and stakeholders.
* Solid understanding of customer service best practices and aftersales processes.
* Proficiency in data analysis and the ability to use metrics to drive decisions.
* Full drivers’ license is required as there will be site and customer visits
What’s next:
* Apply Nowto submit your application and we will be in touch asap for our initial screening.
* If this role isn’t the perfect match but you're interested in similar opportunities, feel free to get in touch
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