Job Opportunity: Community Operations Analyst - Hausa
We are seeking a skilled and empathetic professional to join our team as a Community Operations Analyst. This role requires strong interpersonal skills, excellent communication abilities, and the ability to handle sensitive content.
* Investigate and resolve issues reported by community members, ensuring timely responses and effective resolutions.
* Enforce community standards by monitoring and regulating user behavior, maintaining a safe and respectful environment for all users.
* Stay informed about our products and services, using this knowledge to enhance the overall user experience.
* Analyze data to identify trends and areas for improvement, informing strategic decisions that benefit the community.
* Recognize and escalate issues beyond standard policies to our global team, working collaboratively to address complex challenges.
* Improve workflow efficiency by identifying bottlenecks and suggesting process enhancements, contributing to a seamless and streamlined user experience.
Skills & Competencies:
* Resilience: Operate effectively in a fast-paced environment, managing pressure and stress.
* Interpersonal Skills: Develop and maintain strong relationships with community members, stakeholders, and team members, fostering collaboration and open communication.
* Adaptability: Positively approach change and uncertainty, adapting to new situations and priorities as needed.
* Decision-Making: Prioritize tasks, solve problems, and work collaboratively to achieve shared goals.
* Time Management: Manage multiple tasks and deadlines, consistently meeting KPIs and delivering high-quality results.
Language Skills:
* Fluency in Hausa language with an understanding of regional culture and trends.
* Proficiency in English (B2-C2).
Benefits:
* Full-time, permanent employment opportunity.
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
Requirements:
* Eligibility to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
* Confidence in handling sensitive content.
Why Join Our Team?
* Contribute to a multicultural and diverse team, fostering inclusivity and respect.
* Pursue opportunities for internal career progression, developing your skills and expertise.
* Enjoy a fixed working schedule with no shift rotations.
* Benefit from comprehensive training and professional development programs.