Technical Services Associate
The Technical Support Associate is responsible for documenting complaints and inquiries on products distributed by our client.
Key Responsibilities:
* Provide first line technical support to end users, distributors and commercial teams via phone, web-based tools and email.
* Assist customers by providing guidance on the products intended use and addressing specific user issues.
* Document complaints and inquiries using appropriate guidelines and procedures to ensure completeness and accuracy of records.
* Communicate complaint investigation conclusions to customers through written reports and phone conversations.
Our ideal candidate will have a minimum 3rd Level Certificate, Diploma or Degree in a relevant discipline, such as Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline. Additionally, they should have a minimum 1-year experience working in a medical/clinical environment or in a customer-facing support role in an associated industry.
Fluency in Norwegian is required.
What We Offer:
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
We are an equal opportunities employer and welcome applications from all qualified candidates.