Key Responsibilities:Respond to incoming support tickets, calls, and emails related to hardware, software, printers, and user access issuesProvide Desktop Support Services (DSS) for Windows and Mac operating systems, including installation, configuration, and basic troubleshootingAssist in the setup, deployment, and maintenance of desktops, laptops, monitors, and peripheralsTroubleshoot and resolve basic network connectivity issues (LAN, Wi-Fi, DNS, DHCP)Maintain and update user accounts, passwords, and permissions via Active Directory or equivalent systemsDocument all support activities in the ticketing system and escalate unresolved issues to Level 2/3 teams as neededAssist with onboarding and offboarding of employees, including equipment setup and access provisioningSupport video conferencing tools, VPNs, and remote access configurationsFollow IT policies, procedures, and best practices for support and documentationQualifications & Skills:1+ years of experience in IT support, helpdesk, or similar roleBasic understanding of networking concepts (TCP/IP, routers, switches, firewalls)Hands-on experience with desktop support in Windows and/or macOS environmentsFamiliarity with Active Directory, Office 365, and ticketing systems (e.g., Jira, ServiceNow, Zendesk)Excellent communication and interpersonal skillsStrong problem-solving mindset and attention to detailRelevant certifications (e.g., CompTIA A+, Network+, Microsoft MCP) are a plusJob Types: Full-time, Part-timeApplication question(s):It is a backfill role, we need your commitment for minimum 6 months as backfill engineer?Can you join us immediately?Language:English (required)Work authorisation:Ireland (required)Location:Limerick, CO. Limerick (required)Work Location: In person