We are seeking a proactive IT Support Specialist to join our Technical Support Team in Kerry.
This role requires strong technical skills, troubleshooting abilities, and a customer-centric approach.
Key Responsibilities:
* Provide exceptional technical support, handle installations, and conduct end-user training.
* Collaborate on project teams for larger installations.
* Manage customer queries via phone/email and maintain CRM records.
* Identify and escalate software issues, ensuring timely resolution.
* Maintain performance standards and manage customer requests effectively.
Required Skills and Qualifications:
* Bachelor's degree in IT, Computer Science, or related field.
* Background in operations or IT administration.
* Proficiency in Microsoft Office.
* Strong organizational and problem-solving skills.
* Ability to work independently and prioritize tasks effectively.
Benefits and Perks:
* 24 days annual leave, increasing with service length.
* Pension scheme, Employee Assistance Programme, and Life Cover.
* Active Sports and Social Club, Profit Share.
* Opportunities for learning and personal development.