About the Role
At UnitedHealth Group and Optum, we want to make healthcare work better for everyone.
With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.
Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone.
With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.
Role Overview
An
EHR Systems Specialist
with a focus on Ancillary Clinical Operations serves as a liaison between ancillary clinical departments and IT teams, ensuring that ancillary systems are effectively integrated with the EHR.
This role guarantees system reliability, data integrity, and alignment with clinical and business needs across diagnostic and treatment services.
We are interested in individuals with clinical backgrounds, particularly Nursing, Labs, Radiology, Operating Theatre, Inpatient, Outpatient, Oncology, Pharmacy or other similar areas, who are looking to transfer their expertise to new contexts.
A comprehensive understanding of clinical systems and their use across hospital operations is integral to this role.
Solid candidates will demonstrate self-motivation, teamwork, strong communication, and problem-solving skills.
Our team is committed to cultivating a culture of diversity and inclusion that empowers both our company and our clients – and as our new EHR Systems Specialist (Ancillary Clinical Operations), you will be an integral part of advancing this mission.
Careers with Optum offer flexible work arrangements.
Individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities
Serve as a subject matter expert (SME) for ancillary clinical applications integrated with the EHR
Collaborate with clinicians and operational stakeholders to analyse workflows and translate clinical requirements into system configuration and enhancement requests
Analyse application issues, identify root causes, and recommend appropriate solutions
Work alongside end-users to design, scope, and implement system enhancements
Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)
Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions
Develop solid relationships with operational stakeholders, customers and business partners
Collaborate with clinical and technical teams to maintain end-to-end clinical integrity across workflows
Work independently, taking initiative and managing tasks with minimal supervision, while also collaborating effectively within a team
Required Qualifications
Demonstrated comprehensive understanding of clinical systems and their use within hospital operations
Proven experience providing enterprise-scale technical and application support
Proven ability to triage and resolve incidents, coordinate vendor escalations, and support system stability
Demonstrated working knowledge of system upgrades, patches, and post-deployment stabilization
Demonstrated familiarity with ITSM practices, including incident, problem and change management
Demonstrated solid communication and presentation skills with the ability to collaborate effectively with stakeholders such as clinicians, operational leaders, IT teams, and/or external vendors
Preferred Qualifications
Bachelor's or master's degree in healthcare, Clinical, Hospital Management, Information Technology, Computer Science, Health Informatics, or a related field
Proven previous experience working with healthcare information systems and/or electronic health record (EHR) platforms
Proven experience with application support or issue resolution, including root cause analysis, ticket management, and collaboration with vendors or internal IT teams
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.
Proof will be required to support your application.
Optum is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, membership of the Traveller community, or any other characteristic protected by law.
Optum is a drug-free workplace.
#J-*****-Ljbffr