DescriptionOur Training & Development Manager will design and deliver our induction training, along with supporting on-going training requirements. This role is for someone who is adept at both training and coaching. The role requires the delivery of training material as well as the coaching and support of existing staff in a sales environment.Please note that this is a Sales & Operations Training role.Location: Ireland (blend of office and home working, but candidate must be able to commute to Dublin office regularly)Salary: €39,000Hours: 37.5 hours per weekBenefitsof being our Learning & Development ManagerExcellent base salaryThe chance to carve a career with excellent promotion prospectsAMAZING INCENTIVES AND EVENTS.Funded available to become CIPD qualifiedRequirements For Our Learning & Development ManagerExperience of delivering training programmes is desirableAward in Education & Training qualification (formerly PTTLS) qualified, or equivalent is advantageousPrevious contact centre team management is advantageousExperience of working in call centres is desirable.Willingness for travel/ overnight stays if neededInnovative, energetic, enthusiastic, and positively embrace better ways of workingResponsibilities Of Our Learning & Development ManagerOwn the overall delivery of all induction training to new starters for salesTo provide feedback and evaluation of the training programmes and participants to Team Managers at handover stageBe involved in the results and review of the Agents tenure at the business and look at ways to improve this experience to gain great resultsPersonal AttributesSelf-motivatedEnthusiasticSolutions motivatedSupportivePatientEmpatheticCollaborativeGoal-oriented