We're Hiring: Customer Loans Solutions – Mortgage Associate (6-Month Contract)
Location: Kilkenny | Organisation: Bank of Ireland (via CPL)
Onsite, Monday- Friday 09:00- 17:00
Are you detail-oriented, customer-focused, and interested in building experience within the banking and mortgage sector? We are currently seeking a Mortgage Associate to join the Customer Loan Solutions (CLS) team, supporting customers experiencing mortgage payment difficulties and helping deliver sustainable solutions.
Key Responsibilities
1. Provide administrative and operational support to Customer Loan Solutions teams
2. Maintain accurate customer records, documentation, and case administration
3. Support reporting, tracking, and oversight activities to meet regulatory and governance requirements
4. Engage with customers through inbound and outbound calls when required, delivering clear and empathetic service
5. Collaborate with internal teams to ensure efficient case management and positive customer outcomes
Key Requirements
6. Strong attention to detail and administrative accuracy
7. Good business awareness and ability to interpret customer circumstances
8. Proficiency in Microsoft Excel (data tracking, reporting) and PowerPoint
9. Ability to manage deadlines, KPIs, and competing priorities
10. Resilience and professionalism when dealing with sensitive customer situations
11. Proactive, adaptable, and team-oriented approach
What We Offer
12. Opportunity to gain valuable experience within the Bank of Ireland mortgage operations environment
13. Supportive and collaborative team culture
14. Potential contract extension opportunities based on performance and business needs
If you are motivated to develop your career in financial services while making a meaningful difference for customers, we would love to hear from you.