As a retail leader with a people-first approach, you will thrive in a fast-paced customer-focused environment.
You will mentor, coach and celebrate success while managing performance. Act on customer feedback quickly to ensure service excellence. Create a great place to work by listening to and acting on colleague input. Ensure the store trades safely and legally at all times.
You will oversee the full colleague lifecycle: hiring, onboarding, scheduling, and development. Manage probation reviews, return-to-work processes, and absence meetings. Lead by example, inspiring teams to perform at their best.
This role requires proven experience managing and developing teams in retail or customer-facing environments. You should be commercially aware with a strong focus on customer service and able to adapt quickly in a fast-paced evolving environment.
1. Mentor, coach, and celebrate success-while effectively managing performance.
2. Act on customer feedback quickly to ensure service excellence.
3. Create a great place to work by listening to and acting on colleague input.
4. Ensure the store trades safely and legally at all times.
5. Support and coach team leaders and sales advisors to deliver smooth operations.
6. Drive flawless execution of launches, events, and campaigns.
7. Ensure compliance with all processes, policies, and guidelines.
8. Oversee the full colleague lifecycle: hiring, onboarding, scheduling, and development.
9. Manage probation reviews, return-to-work processes, and absence meetings.