Social Media Content Moderator
We are seeking a detail-oriented and culturally sensitive individual to join our team as a Social Media Content Moderator.
Your primary responsibility will be to review and moderate content on our social media platforms, ensuring that it aligns with our community standards and guidelines.
Key responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content
* Enforce our community standards by carefully monitoring reports of abuse on the site
* Become knowledgeable about our products and community standards
* Use market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience
* Recognize trends and patterns and escalate issues outside the company policy to the global team
* Identify inefficiencies in workflows and suggest solutions
Required skills and qualifications:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritize, solve problems, and work as part of a team
* Effective time management & prioritization skills
* Ability to consistently hit KPIs on time
Benefits:
* Competitive salary
* 25 days of annual leave
* Extensive training and access to CPL's wellness program
* Tax saver and bike-to-work scheme
Working hours:
Day shift (9:00am to 5:30pm) OR Evening shift (6pm – 2am)
There are no rotations. Monday to Friday, occasionally weekends and bank holidays.