Our client is seeking an experienced
Technical Support Engineer, based primarily in our Dublin office, to support internal staff and customers with FläktGroup product-related technical issues
. If you have five or more years of proven industry experience, we would like to hear from you.
Duties & Responsibilities
* Act as a product expert in the areas of controls, software, hardware, DDC, and BMS integration of our full portfolio of products
* Provide day-to-day technical support to internal staff across Sales, Projects, and Service departments
* Provide day-to-day technical support to customers/end users, both site-based nationwide (Ireland) and remotely (via MSFT Teams, TeamViewer, and by telephone), with the installation of our products (Air handling units, commercial chillers/heat pumps, building control systems, air terminal devices, motors, and VSDs, etc.)
* Assist site-based service teams and partners with the successful commissioning, integration, and handover of packaged equipment
* Liaise with Product Managers and Global technical support for second-line support and product updates
* Maintain and distribute technical notices and technical documentation provided by our factories to relevant stakeholders within the business
* Promote knowledge sharing by designing and providing staff training and workshops
* Attend factory training sites when required in the UK, Europe, and Scandinavia
Skills required:
* Knowledge of HVAC building services and primary plant systems within the Irish market – Air handling units, chillers/heat pumps, hydronic systems, pumps, VAVs, fan coil units, motors, and VSDs, etc., and automation of the same
* Knowledge of DDCs, I/O, sensors, IP networks, and communication protocols (BACnet and Modbus, etc.)
* Excellent reporting and communication skills (fluent English speaking)
* Excellent IT skills – MSFT Office suite, network programming/scanning software (AutoCAD desirable), IP networking familiarity
* Presentable with good customer-facing skills and possess the ability to manage situations of conflict on-site and under pressure
* Possess excellent time management and organisational skills
* Proven history of engineering-based problem solving
* Keen interest in R&D, product management, and controls engineering
* History and examples of design and delivery of training or workshops
* Previous experience working for OEM product manufacturing companies in a technical support position
Education/Knowledge/Certification:
* Electrical trade background (controls biased – with time served in control panel building, BMS, or equivalent)
* Third-level education in Engineering, Mechatronics, or Automation is desirable
Experience required:
* Minimum +5 years' experience in building management systems (BMS) programming or automation, or in an electro-mechanical controls position, installing, configuring, commissioning, and troubleshooting controller hardware and software
* Experience with integrating and commissioning the HVAC primary plant is a distinct advantage
* A proven history of providing technical support is a distinct advantage