My client based in Cork are currently seeking an IT Technical Support Analyst to join their team.This role is responsible for delivering high-quality technical support, managing core IT service processes, and ensuring smooth operation of end-user technology across the business.The ideal candidate will bring strong troubleshooting skills, a solid understanding of IT service management principles, and the ability to support users both locally and across global teams.This is a fixed term contract for 3 monthsKey ResponsibilitiesEnd-User Support & Customer ServiceServe as the primary point of contact for IT-related issues, acting as a liaison between users and technical teams.Provide exceptional customer service by identifying, resolving, and escalating technical problems promptly.Deliver induction and onboarding training for new users, both in person and virtually, ensuring smooth adoption of IT systems.IT Service ManagementManage ITSM processes such as Incident, Problem, Change, Configuration, and Request Management.Log, track, and document all activities in the ITIL-aligned service management system.Oversee and support HR processes including starters, leavers, movers, and related IT audits.Technical Support & TroubleshootingInstall, configure, and support desktops, laptops, mobile devices, and peripherals.Provide hands-on troubleshooting for hardware, software, mobile devices, and specialized technologies.Diagnose technical issues, perform corrective actions, and escalate complex problems when necessary.Support the deployment and maintenance of standard operating environments, including Windows Autopilot.Systems AdministrationCreate and maintain user accounts and access permissions within Active Directory, Microsoft 365, and Azure environments.Assist with routine security checks and support the Security Team in enforcing IT security policies and procedures.Hardware & Asset ManagementRecommend and coordinate hardware upgrades and refresh cycles.Maintain accurate inventory of IT assets, including tagging and tracking equipment.Work with external hardware vendors to resolve technical failures and coordinate repairs or replacements.Install, remove, or repair cabling and hardware infrastructure as required.Projects & Continuous ImprovementParticipate in, assist with, or lead IT-related projects and technology rollouts.Support the implementation of new applications and system enhancements.Contribute to departmental goals and take on additional duties aligned with business needs.Skills & RequirementsDegree in a relevant field or proven hands-on IT support experience.Strong customer service skills, with experience in a user-facing IT role.Familiarity with ITIL or other IT service management frameworks.Experience with ITSM platforms (ServiceNow preferred).Knowledge of asset management systems (Lansweeper preferred).Working knowledge of mobile device management solutions (Microsoft Intune preferred).Strong proficiency with Apple iPhones/iPads.Solid understanding of Windows 11, Microsoft 365, and end-user computing environments.Understanding of enterprise infrastructure components, including Domain Controllers, DHCP, and Active Directory.Exposure to cloud technologies, particularly Microsoft Azure.Experience deploying PCs using automated provisioning tools such as Windows Autopilot.