Generalist Advisor Project Lead C/GAPL/B/825 Permanent* Belfast/Hybrid (Monday Friday) 35 hours per week £32,250 per annum Purpose of Job For Your Benefit is an advice service delivered on behalf of Power NI by Bryson Care. We are seeking a Generalist Advisor Project Lead who will lead and drive the work of a dedicated team in the delivery of a service to help tackle debt issues and provide a practical support package to vulnerable customers. The service offers advice and information on benefits, energy efficiency, referral to schemes, budgeting and managing energy debt. What youll be doing: Provide operational leadership for the energy and benefits advice project. Recruit and provide staff induction and training. To contribute to and achieve key performance indicators (KPIs). Identify, prioritise and allocate referrals in partnership with Power NI. Organise and implement a referral system. Ensure strict management of electronic files and maintain accurate written and computerised records. Monitor effectiveness of the service and facilitate evaluations in accordance with Quality Initiatives. Provide monthly reports on progress and customer case studies. Promote the service at meetings and events as requested by your line manager. Attend regular meetings (internal and external) as required. Work in partnership with a range of professionals and agencies as required. Ensure a high-quality service is delivered in line with best practice. Essential Criteria OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification Minimum of 2 years experience in providing Energy efficiency advice and Benefits advice, application and support (in the last 5 years) Experience in using Microsoft Office, Excel and Benefit Assessment software Clean drivers licence, access to transport and Business (Class) Car Insurance for the vehicle and driver Desirable Criteria Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence