Social network you want to login/join with:Senior Delivery Manager - Service Reliability GroupVersion 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility for several customers.You will be responsible for a high-performing team of Azure managed service consultants across Ireland, the UK, and India. You need to be up-to-date with Azure-managed services, as you will focus on customer requirements to enable optimal service delivery.You must demonstrate the ability to build and maintain solid relationships with customers to ensure high satisfaction ratings. Additionally, you should possess strong commercial and business acumen, with a proven track record in maximizing financial performance and efficiency.The success of the Azure Service Delivery Manager role relies on the ‘Trust’ relationship with clients, leading to high satisfaction scores, engaged staff, and excellent financial results.Key ResponsibilitiesManage all three sides of our Strategic Triangle – Customer Satisfaction, Employee Engagement, and ProfitabilityMonthly and quarterly forecasting of team costs and project revenuesReview actual performance against forecasts, identify gaps, and implement corrective actionsCollaborate with leadership and account teams to develop account strategiesContribute to service design and support service implementationSupport presales activities, including bids, tenders, and presentationsHandle customer escalations, issues, and requirementsIdentify and pursue Continual Service Improvement initiativesAchieve targets for customer satisfaction and service improvementExplore opportunities for additional work within existing clientsWork with sales to develop new business opportunitiesQualificationsExperience in customer service, relationship management, and as a Service Delivery or Senior Delivery ManagerAbility to translate business requirements into technical solutionsProven success in driving revenue through presales, bids, and tendersResource management experience, including performance management and team developmentTechnical background as a Systems, Cloud, Azure, Azure Reliability Engineer, Administrator, or ConsultantP&L experience, including forecasting gross profit and managing costs and revenuesWillingness to travel within Ireland and the UK
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