Head of Operations
The Role Overview
This role involves overseeing all internal operations for a leading provider of neurodiversity and mental health services. The ideal candidate will be a dynamic leader with a strong focus on operational efficiency, people performance, customer relations, and strategic direction.
The Key Responsibilities:
* Operational Leadership: Oversee all internal operations, ensuring alignment with organizational strategies and targets.
* Team Leadership & Development: Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks.
* Customer Relations: Ensure the highest standards of customer service are maintained across all touchpoints.
* Activity & Performance Oversight: Drive operational efficiency and align activities with financial targets and KPIs.
* Recruitment & Talent Management: Oversee recruitment initiatives for critical roles, ensuring alignment with the organization's talent strategy.
* Input into Strategic Direction: Play a key role in shaping the long-term vision and growth strategy of the organization.
Essential Skills & Experience:
* Significant people management experience, with a demonstrated ability to lead and inspire teams.
* Strong ability to work to targets and manage performance metrics effectively.
* Outstanding communication skills, with the ability to engage stakeholders at all levels.
* Solid commercial awareness and ability to align operational activities with business objectives.
Key Attributes:
* Strategic thinker with a focus on delivering results.
* Proactive, hands-on approach to problem-solving and decision-making.
* Highly organized, with the ability to manage multiple priorities effectively.
Desirable Skills & Experience:
* Previous experience in a healthcare-related environment is highly desirable.