About Us
At O'Keeffe's Supervalu Bantry we have a recently refurbished modern store in the heart of West Cork. A big part of the recent works included our 'Pier Cafe' refurbishment going from 26 seats to 54. This has allowed us to serve our community homemade scones, freshly made sandwich's, barista style coffee, instore cakes and treats in comfort and style. With our new look, bigger and brighter Pier Cafe, O'Keeffe's continues to be a welcoming place for our customers.
The Role
We are now inviting applications for the role of Coffee shop Supervisor. The aim of the role is to provide structure, support and lead by example to ensure we can continue to grow and develop our offering. By working with the team the ideal candidate will ensure to develop a can do culture that is customer focused and quality driven.
* Oversee daily activities of the team providing guidance and support as needed.
* Ensure excellent customer service standards are followed in the store. Engage with customers to ensure their satisfaction, handle complaints, and address any issues that arise.
* Provide training to new employees and ongoing training to current team members to maintain high service standards.
* Ensure that there is a strong focus on efficient and effective service throughout the day and week.
* Maintain high standards of quality for all food and beverages served.
* Ensure the cafe environment is clean, comfortable, and welcoming.
* Monitor stock levels and order supplies as needed to avoid shortages or overstocking.
* Ensure the cafe complies with all health and safety regulations, & HACCP standards.
* Maintain a high level of cleanliness and organization in all areas of the cafe.
Desired Skills
* Proven management & customer service experience
* Strong leadership skills with the ability to motivate and manage a team.
* Excellent interpersonal skills to interact positively with customers and staff.
* Strong Communication skills.
* Ability to make quick, effective decisions to resolve issues as they arise.
* Skilled in handling conflicts and difficult situations with professionalism.
* High attention to detail to ensure accuracy in inventory, cash handling, Displays.
* In-depth knowledge of food and beverage products, including preparation methods and trends.
Job Type: Full-time
Work Location: In person