Overview
JOB TITLE: Logistics and Customer Service Administrator
LOCATION: Aurivo Animal Feed Mill, Ballaghadereen, Co. Roscommon
CONTRACT: Permanent & Fixed Term positions available
Responsibilities
* Coordinate and schedule logistics for the timely and accurate delivery of animal feed products, ensuring customer satisfaction and optimal stock levels.
* Manage customer interactions by addressing inquiries and providing product information.
* Take and process customer orders, ensuring precision and clarity in capturing details while ensuring smooth execution and on-time fulfilment.
* Ensure accurate order scheduling by collaborating with production and transportation teams, while considering nutritional needs and product specifications.
* Support the procurement process, assisting in the ordering, tracking, and delivery of raw materials needed for feed production, with a focus on maintaining quality and compliance.
* Monitor inventory levels and proactively coordinate to ensure stock availability.
* Prepare and maintain reports on order statuses, shipping schedules, and customer feedback, offering insights on trends related to animal feed and customer demand.
* Assist in logistics strategy development to improve operational efficiency, cost-effectiveness, and meet customer needs in a timely manner.
* Collaborate with other departments, including production, sales, invoice matching and transport, to ensure seamless operations and meet customer expectations.
Requirements
* Knowledge of animal nutrition and agricultural science is a significant advantage.
* Strong communication and interpersonal skills with a customer-oriented approach.
* High attention to detail, accuracy in scheduling, and effective time management.
* Ability to multitask and thrive under pressure while maintaining excellent customer service.
* Ability to troubleshoot and solve problems independently, particularly with regards to feed scheduling and customer inquiries.
Application Process
The company reserves the right to select a shortlist from the applications received.
Please forward updated CV to Aurivo Careers (careers@aurivo.ie)
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