Purpose of Job
To support people who are homeless or at risk of homelessness to secure and sustain their accommodation by providing the relevant supports.
To deliver time-limited tenancy support services to ensure tenancies can be sustained.
Job Description
Job Title: Project Worker (Cork)
Reports to: Assistant Manager
Closing date:
29th September 2025
Principal Duties
Resettlement & Sustainment Support
Meet with and assess clients to ensure they can live independently.
Support clients to make the transition to independent living providing pre-tenancy training and support where appropriate.
Support clients to process HAP Applications and liaise with Cork City and County Council.
Provide Tenancy Sustainment to individuals identified in need of support to sustain their tenancy.
Ensure a detailed needs assessment is completed to adequately support the client to maintain their accommodation.
Mediate in landlord-tenant disputes where appropriate, particularly where the tenancy is at risk.
Provide landlords with information on the operation of the service.
Develop time limited support plans with agreed goals to address individual tenant's needs.
Adapt a Case Management approach by advocating on behalf of clients to ensure they achieve their support plan goals.
Accompany clients to appointments with the DSP to apply for Exceptional Needs Payments and assist with any welfare queries when required.
Liaise effectively with a range of service providers both voluntary and statutory to ensure services are available to service users.
Provide resettlement and sustainment support to clients to monitor rent and bill payments, budgeting, social supports and ensure tenancy checklists are complete.
Empower clients to respond to issues which arise by signposting service users to relevant support agencies.
Respond to social issues which may present i.e., addiction, mental health, domestic violence, child protection concerns or anti-social behaviour.
Ensure that service users are aware of their rights and responsibilities as tenants.
Ensure that services are of a high quality, based on best practice models and respond to the needs of clients.
Work in partnership with Local Department Representatives, Cork City, Cork County Council, support and outreach workers in homeless services and other statutory and voluntary agencies as appropriate.
Administrative & Other
Contribute to the development of the Access Housing Unit and Threshold through participation in regular team meetings.
Ensure that targets are achieved as set out in relation to performance indicators and standards for the service.
Ensure accurate record keeping in accordance with Threshold policies.
Represent the AHU and Threshold at various external meetings, events, training, and forums.
Undertake such duties as may be assigned by the Assistant Manager and/or
Regional Manager.
Ideal Candidate
At least two years' experience in a similar/related role.
Full clean drivers license and access to own car.
Non-judgemental and empathetic approach in dealing with service users, with a commitment to securing housing rights for those who are homeless or at risk of homelessness.
Ability to deal with and work with challenging behaviour.
Willingness to work as part of a team and also the ability to work independently.
Flexible, with a commitment to very high standards of work and customer care.
Practical experience of assessment, planned support and advocacy with marginalised people.
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