Salesforce Application Support Analyst (2-Year Contract | €470 per day)
Location:
Dublin, Ireland (Hybrid)
Contract:
2 years |
Rate:
€470 per day
We're seeking an experienced
Salesforce Application Support Analyst
to join a global technology team providing world-class Salesforce support. This role focuses on maintaining system stability, resolving incidents efficiently, and ensuring seamless operations across business-critical applications.
Key Responsibilities
* Provide Salesforce application support and issue resolution, ensuring minimal disruption to users.
* Monitor Salesforce performance, proactively identifying and addressing system anomalies.
* Manage incidents, service requests, and changes in line with ITSM standards and SLAs.
* Conduct data analysis to highlight trends and drive process improvements.
* Maintain knowledge documentation and operational SOPs in Confluence.
* Collaborate with global stakeholders to enhance service quality and efficiency.
* Prepare regular SLA, performance, and progress reports.
* Support and mentor team members on technical and client service best practices.
Technical Skills & Experience
* Strong understanding of
Salesforce and Service Cloud
, including:
* User and Access Management (user creation, troubleshooting, permissions)
* Case and Ticket Management (case handling, escalation, defect reporting)
* Data Management and Integration Monitoring (data loads, error handling, log monitoring)
* Administration (license audits, sandbox refreshes, deployments, troubleshooting)
* Hands-on experience with
ITSM tools
such as ServiceNow or Remedy.
* Familiarity with
UNIX scripting
,
Oracle or other relational databases
, and
batch scheduling
.
* Knowledge of
Omnibus, Splunk, Dynatrace
, and exposure to
AWS or Azure
preferred.
* Strong analytical, problem-solving, and communication skills.
Qualifications
* Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
* Proven experience supporting Salesforce environments in enterprise or global settings.
* Strong interpersonal and stakeholder management skills.
What's on Offer
* 2-year daily-rate contract (€470 per day)
* Hybrid working (Dublin-based)
* Exposure to cutting-edge Salesforce environments
* Collaborative and international work culture