Who We Are
At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond. This is an exciting time for Cornmarket. We have great ambition and need great people to help us achieve it. If you're passionate about digital transformation and customer experience, we want to hear from you.
Role Purpose
The Transformation Business Analyst supports the successful delivery of Cornmarket's multi‑year transformation programme by translating business needs into clear, actionable requirements and ensuring that solutions are aligned to customer, operational, and strategic outcomes.
This role plays a critical part in shaping process improvements, validating technology solutions, coordinating business engagement, and ensuring readiness for deployment. With a strong blend of curiosity, analytical discipline, and transformation experience, the Transformation BA acts as a key partner across business, technology, and delivery teams.
Accountabilities of the Role
Requirements & Solution Definition
* Lead the elicitation, analysis, and documentation of business requirements, ensuring clarity, traceability, and alignment with transformation outcomes.
* Manage detailed functional and non‑functional specifications, ensuring they are robust, complete, and reflect real business needs.
* Apply strong curiosity and structured thinking to challenge assumptions, uncover root problems, and propose practical, experience‑enhancing solutions.
* Collaborate with business SMEs to define target‑state processes, data needs, and user journeys.
Testing & Quality Assurance
* Own the creation of UAT strategies, test plans, and test scripts, ensuring they accurately validate requirements and experience intent.
* Coordinate User Acceptance Testing, including tester readiness, defect management, business sign‑off, and traceability back to requirements.
* Support the evaluation of solution quality throughout development cycles, escalating risks and gaps early.
Deployment & Business Readiness
* Support deployment planning, including coordination of cutover activities, business communications, and readiness checkpoints.
* Ensure impacted teams understand upcoming changes and that business processes / controls are updated.
* Partner with Change & Organisation Design to support training needs and operational adoption.
Stakeholder Engagement
* Act as the primary day‑to‑day liaison between transformation teams and business areas, ensuring clear communication and expectation management.
* Facilitate workshops, playback sessions, and requirement walkthroughs to ensure alignment.
* Build strong relationships across the organisation and maintain credibility through expertise, reliability, and delivery focus.
Continuous Improvement & Transformation Support
* Identify opportunities to simplify processes, enhance CX / UX, and standardise ways of working.
* Contribute to shaping design principles, working methods, and business rules underpining transformation.
* Provide analytical support for business cases, options assessments, and impact assessments as required.
Behavioural Competencies Required
* Curious & Proactive: Naturally inquisitive, always seeking to understand the "why" and "how" behind business challenges.
* Self-Starter: Takes initiative, drives work forward independently and thrives in ambiguity.
* Networker: Builds relationships across all levels and functions, quickly gets to the heart of issues.
* Hands-On Delivery: Getting involved in the detail and unblocks issues directly.
* Communication: Excellent communication skills, able to influence and engage diverse audiences.
* Collaborative: Empathetic and able to build trust quickly.
* Composure: Calm, structured, and delivery‑focused under pressure with an ability to handle difficult conversations when required.
Skills, Experience & Qualifications Required
* 5 Years+ direct experience in a change management role, ideally with in the Irish Financial Service sector.
* Proven experience in transformation or equivalent roles, ideally in a regulated or financial services environment.
* Practical knowledge of CRM, workflow, automation tools, and enterprise platforms (e.g. Salesforce advantageous).
* Experience working with cross-functional teams and external partners.
* Experience in influencing leadership thinking, not just communicating the facts.
* Familiarity with agile methodologies and digital transformation best practices.
What We Can Offer You
* Flexible working from home options
* Significant investments in professional development
* Annual leave that increases based on service, plus two additional company days
* Life leave & Flexi leave (option to take additional annual leave)
* Attractive pension contribution rates
* Health insurance or wellness subsidy
* Working abroad policy
* Fully paid family leave types (maternity/paternity/surrogacy)
* Performance based bonus or commission
* Income protection & Life cover
* Discounts on financial products
* Excellent health & wellbeing programme
* Wellness Wednesdays
* Participation in a Company share scheme
Equal Opportunities & Data Privacy Notice
Cornmarket is committed to building an inclusive workplace environment. We're proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.
We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team.