About the Role
We are seeking a Customer Service Administrator to join our team in Dunmurry. This is a fantastic opportunity to work in a well-established financial institution on a temporary, ongoing basis, with the potential for long-term extension.
As a Customer Service Administrator, you will play a key role in supporting day-to-day operations by providing efficient, accurate administrative and customer service support.
* Accurately inputting and processing data across internal systems
* Scanning and managing important documentation
* Handling customer queries via phone and email with professionalism and care
* Maintaining accurate records and filing systems
* Preparing and reviewing documents and spreadsheets
* Supporting general administrative tasks including mail handling, document preparation, quality checks, and basic system maintenance
The ideal candidate will be detail-oriented, proactive, and enjoy working in a supportive team environment. They will take pride in delivering high-quality work and great service to internal and external stakeholders.
Requirements
To succeed in this role, you will need:
* Strong PC skills and confidence using Excel, Word, and internal IT systems
* Previous experience in an administrative role
* Comfortable communicating with customers and third parties over the phone
* A high level of accuracy and attention to detail
* A positive, can-do attitude and a willingness to support team goals
Benefits
This role offers a range of benefits, including:
* Hybrid working opportunities
* A supportive team environment
* Excellent on-site amenities, including free parking and a fully equipped canteen
About Us
We are committed to providing equality of opportunity to all. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
We thank you in advance for your understanding and look forward to hearing from you.